In a National Home Infusion Association (NHIA) webinar, Diane Oddis, Froedtert Health, describes how clinicians use connected Sapphire™ pumps and the Eitan Insights™ platform to support remote troubleshooting during after-hours patient calls. By reviewing alarm history and patient interactions with the pump, clinicians can quickly understand the cause of alarms and remotely guide patients through resolution over the phone. This visibility helps reduce unnecessary pump exchanges, minimize clinician on-call time, and decrease the need for home care nurse visits when issues can be resolved remotely.
