Support

Eitan Medical encourages and facilitates independent on-site pump maintenance whenever possible. We offer your engineering teams the necessary education and tools, to ensure on-site maintenance. Our Service portal assists you to manage your Sapphire pump fleet at the easy of a finger click.
Sapphire’s PC applications are designed to support the pump’s maintenance and keep your fleet on-site, by maximizing the up-time and minimizing the down-time of your pumps. Maintenance and certification are online and paperless using Eitan Medical service portal.
Sapphire’s advanced FasTest PM™ solution allows you to conduct full maintenance testing for your pumps, including occlusion detection, air detection and pump accuracy, and avoid relying on outside service centers. FasTest PM™ allows you to perform six times more tests than our first-generation maintenance tool.
With Eitan Medical service portal, the information is automatically updated to the systems, which means no more emails, spreadsheets, or lost documentation.