A statement from Roger Massengale CEO
We understand the great pressure hospitals and caregivers are under as a result of the coronavirus pandemic. We are here to relieve that pressure where possible and are committed to providing you a reliable alternative to smoothly replace any BodyGuard infusion devices in your organization. If you determine that our advanced Sapphire Infusion System is right for you, we will make the device available to you quickly, ensuring your organization will get all the support you need at this difficult time.
All The Information You Need In One Place.
As a partner, we are doing everything we can to provide you with the support you need during this difficult period. There are many ways we can support you from a distance.
I am interested in evaluating Sapphire to replace my existing devices, what should I do?
Sapphire Replacement Program Simplified Flow
CMEA customers receive follow up letter
CMEA will send you a follow up letter about your return along with options for either obtaining a replacement Sapphire infusion pump or receiving a credit.
Respond to CMEA information request
Communicate directly with Eitan Group North America to order the quantity of Products corresponding to the number of CMEA Products agreed to be returned pursuant to CMEA product removal plan and negotiate standard terms and conditions for sale of Products directly with Eitan Group North America.
CONTACT Eitan Group North America for information and demonstration scheduling
Contact Eitan Group Customer Service to obtain additional information about the Sapphire and order your replacement pumps. You will be able to schedule time with an Eitan Group representative or clinical support specialist who can provide an online demonstrations of the system.
RECEIVE Pricing Quote from Eitan Group North America
You will then receive list and discount price potential for the Sapphire pump as well as a quote for additional items needed such as administration sets and accessories.
PROVIDE Purchase Order to Eitan Group North America
A purchase order can then be issued to Eitan Group reflecting the terms outlined by both CMEA and Eitan (List price with pump return credit and net price).
RECEIVE Devices from Eitan Group North America and Implement
Eitan will promptly ship your new pumps with a 2-year standard warranty and schedule online or in- person training and installation at no fee. Eitan will issue automatic 60-day payment terms for your initial order of devices to allow you time to return your CMEA pumps and receive the recall pump credit.
RETURN BodyGuard pumps to CMEA
CMEA will confirm the age and quantity of CMEA products; CMEA will send a confirmation of receipt of CMEA products to Eitan Group.
RECEIVE Credit Memo from Eitan Group North America
Eitan Group will then issue a credit against your purchase order reflecting your agreed upon net purchase price.
• If you return a dual-channel BodyGuard pump (i.e., BodyGuard 121 Twins model), this will be equivalent to the return of two BodyGuard systems for the purposes of the calculation of credit.
Accurate, Innovative & Simple Meet the Sapphire Infusion Pump
The Sapphire infusion pump is a sturdy performer packed in a small, simplified design. Programming is quick and easy on its intuitive touchscreen, enabling you to easily set parameters. The Sapphire infusion pump provides feature-rich functionality that combines patented magnetic flow control innovation. With proven reliability, low-flow continuity, and built-in adaptability that meets any new requirement, Sapphire simplifies patient care, so you can confidently treat patients for the long-run.