Because
we care
Eitan Medical is pleased to announce that all current Sapphire™ Infusion System customers of ICU Medical in France, UK and the US will be serviced by Eitan Medical, the manufacturer of the Sapphire™ Infusion System
Eitan Medical will now become the exclusive supplier and service provider for its own Sapphire™ Infusion System, including the provision of administration sets, accessories, spare and technical parts and repair and preventative maintenance services.
Roger Massengale,
Chief Commercial Officer, Medication Delivery Solutions
Dear Valued Customer,
We thank you for your continued trust and for using our Sapphire™ infusion system. Eitan Medical and ICU Medical agreed that all current Sapphire™ Infusion System customers of ICU Medical will be exclusively serviced by Eitan Medical, the manufacturer of the Sapphire™ infusion system, this agreement will, include the provision of administration sets, accessories, spare and technical parts and repair and preventative maintenance services.
ICU customer onboarding process of administration sets
Accurate, Innovative & Simple
Meet the Sapphire™ infusion pump
The Sapphire family of infusion pumps is the solution of choice for infusion across the continuum of care, from the hospital to the home.
Tailored Solutions
Complete solution across the continuum of care, from hospital to home
Safety First
Built in safety mechanisms aimed to enhance patient safety
Simple & Intuitive
Unique full colour touch screen for intuitive and fast operation
Smart Technology
Smart technology that helps you minimise dosage errors and false alarms
Global Support
High quality service and support provided by a global network of authorised service centres
All the information that you need in one place
As a partner, we are doing everything we can to provide you with the maximum support.
There are many ways we can support you from a distance. Check out these helpful resources:
ICU Sapphire Administration Set Transition FAQs
Contact Customer Service at customersupport.uk@eitanmedical.com to establish your account if required , or call 01865 504289
Most likely yes, Eitan Medical has begun working with most of ICU Medical distributors so your transition should be seamless in those instances.
If you have already agreed pricing with Eitan Medical for the sets it manufactures, you will continue under that pricing agreement. For ICU manufactured sets, Eitan Medical will honour your established pricing.
There are some differences in the product offering between ICU and Eitan Medical. Eitan Medical will seek to establish equivalent codes to minimise any changes and in the meantime, you can continue to order the same codes you are getting today from ICU.
After your account has been set-up you can expect a fulfillment of your first order within 3-5 working days.
Not at this time.
Eitan Medical expects to be purchasing sets from ICU through June of 2022. However, transition to Eitan Medical manufactured sets can take place sooner than that depending on customer preference and supply availability.
If you wish to order ICU configurations your part numbers won’t change. However, over time you will need to transition to Eitan Medical sets.
Please contact UK Customer Services on: customersupport.uk@
Contact Customer Service at customersupport.uk@
Please contact Customer Services on: customersupport.uk@
Once you have completed the Level 1 technical training course, your account will be registered, and you will receive your log in details. You can then download the latest Software version from Eitan Medical’s FTP site.
Contact Customer Service at customersupport.uk@
Please upgrade your pump to software Rev 15 and next time you send in your pump to a service centre for a PM or repair, please request a back label update.
Customers who prefer to purchase their Sapphire products through NHS Supply Chain can continue to do so, all part numbers and prices remain the same through NHS Supply Chain.
In order to plan for your demand, we ask that you work with your Eitan Medical sales contact. In most cases we will encourage you to continue your ICU set consumption through Eitan Medical until we complete the final manufacturing transition.
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We are doing everything we can to provide you with the maximum support.
We invite you to follow our news and the launch of the new training and information resources that we will be making available on the Eitan Medical LinkedIn page.
We Are Here To Support You.
Contact Us.
Eitan Medical Headquarters
- support@eitanmedical.com
- +972.73.238.8888
- 29 Yad Haruzim St., P.O. Box 8639, Netanya 4250529 Israel
Eitan Medical UK Contact information
- customersupport.uk@eitanmedical.com
- +44.0.1865.504289
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Centre, Hawksworth, Didcot, OX11 7PH, UK
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Eitan Medical Ltd. is the manufacturer of Sapphire and Sorrel products.