Eitan Medical will now become the exclusive supplier and service provider for its own Sapphire™ Infusion System, including the provision of administration sets, accessories, spare and technical parts and repair and preventative maintenance services.
Dear Valued Customer,
We thank you for your continued trust and for using our Sapphire™ infusion system. Eitan Medical and ICU Medical agreed that all current Sapphire™ Infusion System customers of ICU Medical will be exclusively serviced by Eitan Medical, the manufacturer of the Sapphire™ infusion system, this agreement will, include the provision of administration sets, accessories, spare and technical parts and repair and preventative maintenance services.
The Sapphire family of infusion pumps is the solution of choice for infusion across the continuum of care, from the hospital to the home.
Complete solution across the continuum of care, from hospital to home
Built in safety mechanisms aimed to enhance patient safety
Unique full color touch screen for intuitive and fast operation
Smart technology that helps you minimize dosage errors and false alarms
High quality service and support provided by a global network of authorized service centers
As a partner, we are doing everything we can to provide you with the maximum support.
There are many ways we can support you from a distance. Check out these helpful resources:
Contact Customer Service at email@example.com to establish an account.
Eventually yes, Eitan Medical has recently begun working with several of ICU Medical distributors so your transition may be seamless in those instances. However, the transition may require 30-90 days to be fully completed. In the mean time we will accommodate your needs by shipping directly to you when we have sufficient inventory.
If you have already negotiated pricing with Eitan Medical for the sets it manufactures, you will continue under that pricing agreement. For ICU manufactured sets, Eitan Medical will honor your established pricing.
There are some differences in the product offering between ICU and Eitan Medical. Eitan Medical will seek to establish equivalent codes to minimize any changes and in the meantime, you can continue to order the same codes you are getting today from ICU.
After your account has been set-up and your contract is in place, you can expect a fulfillment of your first order within 30-90 days. For subsequent orders most orders will be shipped same day if the order is submitted before noon Pacific Standard Time. Eitan Medical’s warehouse is in Southern California so ground shipping can be up to a week on the East Coast. We are setting up an additional warehouse in Chicago as well by the end of this year.
Not at this time, but we intend to have it in the second quarter of next year.
Eitan Medical expects to be purchasing sets from ICU through June of 2022. However, transition to Eitan Medical manufactured sets can take place sooner than that depending on customer preference and supply availability.
If you wish to order ICU configurations your part numbers won’t change. However, over time you will need to transition to Eitan Medical sets.
Contact Customer Service at firstname.lastname@example.org to establish and account and we will allocate you an account manager in your region.
Contact Customer Service at email@example.com for the details
Once your account has been registered and you have received your credentials, you can download the latest SW version from Eitan Medical’s FTP site.
Once your account has been registered and you have received your credentials, you can download the latest SW version from Eitan Medical’s FTP site
Contact Customer Service at firstname.lastname@example.org to establish and account so you can start ordering accessories and new pumps.
In order to plan for your demand, we ask you work with your Eitan Medical sales contact. In most cases we will encourage you to continue your ICU set consumption even through Eitan Medical until we complete the final manufacturing transition.
Q Core Medical Ltd. is the manufacturer of Sapphire and Sorrel products.
Eitan Medical 2020 © All rights reserved
Eitan Medical, Eitan Medical logo, Sapphire, Sapphire logo, Avoset, Avoset logo,
Sorrel and Sorrel logo, are trademarks or registered trademarks of Eitan Medical.