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Eitan Medical announced that all current Sapphire™ Infusion System customers of ICU Medical in France, UK and the US will be serviced by Eitan Medical, the manufacturer  of the Sapphire™ Infusion System

Eitan Medical will now become the exclusive supplier and service provider for its own Sapphire™ Infusion System, including the provision of administration sets, accessories, spare and technical parts and repair and preventative maintenance services.

Roger Massengale,
Chief Commercial Officer, Medication Delivery Solutions

Dear Valued Customer,
 We thank you for your continued trust and for using our Sapphire™ infusion system. Eitan Medical and ICU Medical agreed that all current Sapphire™ Infusion System customers of ICU Medical will be exclusively serviced by Eitan Medical, the manufacturer of the Sapphire™ infusion system, this agreement will, include the provision of administration sets, accessories, spare and technical parts and repair and preventative maintenance services.

ICU customer onboarding process of administration sets


SET UP New Customer Account

Communicate directly with Eitan Medical North America at customerservice@eitanmedical.com to set up a new customer account or complete our online customer application form

CONTACT Eitan Medical North America

To obtain additional information about the Sapphire administration sets and infusion system. You will be able to schedule time with an Eitan Medical representative who can provide additional details.

RECEIVE Pricing Quote

Agree on standard terms and conditions for sale of products directly with Eitan Medical North America and receive pricing quote from Eitan Medical North America. Eitan Medical will honor your currently established pricing for ICU Sapphire administration sets.

SET UP Eitan Medical North America as vendor

Set up Eitan Medical North America as vendor in your purchasing system (Download Forms: W-9 ,COI)

PROVIDE Purchase Order to Eitan Group North America

Provide Purchase Order to Eitan Medical North America reflecting the terms outlined by both ICU Medical and Eitan Medical.

RECEIVE Sapphire administration sets

Receive ICU Sapphire administration sets from Eitan Medical North America. After your account has been set-up and your contract is in place, you can expect a fulfillment of your first order within 30 days. For subsequent orders most orders will be shipped same day if the order is submitted before noon Pacific Standard Time.  Eitan Medical’s warehouse is in Southern California so ground shipping can be up to a week on the East Coast.

Accurate, Innovative & Simple

Meet the Sapphire infusion pump

The Sapphire family of infusion pumps is the solution of choice for infusion across the continuum of care, from the hospital to the home.

Tailored Solutions

Complete solution across the continuum of care, from hospital to home

Safety First

Built in safety mechanisms aimed to enhance patient safety

Simple & Intuitive

Unique full color touch screen for intuitive and fast operation

Smart Technology

Smart technology that helps you minimize dosage errors and false alarms

Global Support

High quality service and support provided by a global network of authorized service centers

Updated software available
1 of 3
New maintenance tools
2 of 3
Virtual training
3 of 3

All the information that you need in one place

As a partner, we are doing everything we can to provide you with the maximum support.
There are many ways we can support you from a distance. Check out these helpful resources:

ICU Sapphire Administration Set Transition FAQs

Contact Customer Service at customerservice@eitanmedical.com to establish an account.

Eventually yes, Eitan Medical has recently begun working with several of ICU Medical distributors so your transition may be seamless in those instances. However, the transition may require 30-90 days to be fully completed.  In the mean time we will accommodate your needs by shipping directly to you when we have sufficient inventory.

If you have already negotiated pricing with Eitan Medical for the sets it manufactures, you will continue under that pricing agreement. For ICU manufactured sets, Eitan Medical will honor your established pricing.

There are some differences in the product offering between ICU and Eitan Medical. Eitan Medical will seek to establish equivalent codes to minimize any changes and in the meantime, you can continue to order the same codes you are getting today from ICU.  

After your account has been set-up and your contract is in place, you can expect a fulfillment of your first order within 30-90 days. For subsequent orders most orders will be shipped same day if the order is submitted before noon Pacific Standard Time.  Eitan Medical’s warehouse is in Southern California so ground shipping can be up to a week on the East Coast. We are setting up an additional warehouse in Chicago as well by the end of this year. 

Not at this time, but we intend to have it in the second quarter of next year.

Eitan Medical expects to be purchasing sets from ICU through June of 2022.  However, transition to Eitan Medical manufactured sets can take place sooner than that depending on customer preference and supply availability. 

If you wish to order ICU configurations your part numbers won’t change.  However, over time you will need to transition to Eitan Medical sets. 

Contact Customer Service at customerservice@eitanmedical.com to establish and account and we will allocate you an account manager in your region 

Once your account has been registered and you have received your credentials, you can download the latest SW version from Eitan Medical’s FTP site.  

Once your account has been registered and you have received your credentials, you can download the latest SW version from Eitan Medical’s FTP site

Contact Customer Service at customerservice@eitanmedical.com to establish and account so you can start ordering accessories and new pumps.

In order to plan for your demand, we ask you work with your Eitan Medical sales contact.  In most cases we will encourage you to continue your ICU set consumption even through Eitan Medical until we complete the final manufacturing transition.  

Follow us on LinkedIn

We are doing everything we can to provide you with the maximum support.
We invite you to follow our news and the launch of the new training and information resources that we will be making available on the Eitan Medical LinkedIn page.

We Are Here To Support You.
Contact Us.

Eitan Medical Headquarters

Eitan Medical US Contact information

Q Core Medical Ltd. is the manufacturer of Sapphire and Sorrel products.

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