How Can We Help?
Eitan Medical is committed to providing you with global service support for your Sapphire™ & Avoset™ infusion product. With a global network specializing in drug delivery and infusion solutions – Eitan Medical is here to support you, our customers, partners, and the patients we collectively serve.
Complaint Registration & Repairs
Open a Complaint
Response From The Complaints Team
Contact The Service Center
Send The Pump For Repair
If there are any issues during this process, feel free to reach out to our team at
FAQ
Does Eitan Medical offer extended warranty or service contracts?
Eitan Medical provides warranties on new devices sold based on local regulations. In addition, Eitan Medical offers extended service agreements for repair and maintenance of your devices in selected countries. Contact your local representative or service@eitanmedical.com to learn more about our service programs.
Does Eitan Medical have field service engineers that can do on-site service?
Eitan Medical has contracted with certified service providers that may perform onsite preventive maintenance. Find your local service provider here, or Contact us for more details.
Does Eitan Medical offer loaner pumps or an option to swap during the time of repair?
Eitan Medical has contracted with independent service providers to service Sapphire Infusion pumps, some of whom might let you borrow pumps during time of replair. Please speak with a local Eitan Medical service provider to find out.
What is the process of getting pumps serviced or repaired?
Eitan Medical has contracted with independent certified service providers to provide service and repairs on its Infusion Pumps. To send your device in for servicing, please contact one of Eitan Medical’s certified service providers from this list
Complaint Contact Information
If you wish to report an event related to the use of our products, you can contact Eitan Medical either by email or by telephone at the numbers below
complaints@eitanmedical.com or contact your local distributor.