Sapphire Configuration Manager (SCM)

 

Table of Content

 

Overview

Prerequisites

Creating a Configuration File

Loading a Configuration File

Troubleshooting

 

Sapphire Configuration File (SCM) Overview

 

Multiple pumps can be configured simultaneously using Q Core’s Sapphire Configuration Manager. The Sapphire Configuration Manager copies the settings, preset programs, and drug library (if installed) from a source pump and creates a Configuration File. The Configuration File can then be loaded on other pumps to modify their configuration. The Sapphire Configuration Manager allows you to load the file on up to 8 pumps simultaneously, streamlining the update process and significantly reducing the manual processes required to configure the Sapphire Infusion Pump.

 

Sapphire Configuration Manager puts you in control

 

Manage facility settings efficiently  

Sending a device to service and worried about having to restore configurations?

With Sapphire Configuration Manager you can simply load settings from a previously created file or copy settings from a different device 

Standardized Treatment Protocols

Looking to standardize your infusion protocols?

Preset Programs can be loaded on multiple devices simultaneously, streamlining the implementation process and eliminating potential programming errors.

Implement, Fast

An implementation is coming, and recourses are tight?

Implementation of new devices is a complex process. With Sapphire  Configuration manager, you only need to configure one pump, create a file and load on all other devices

 

 3 Simple steps to standardize your Infusion Pump Fleet configurations

 

·         Configure Source Pump

o    The Source Pump will be used to generate a configuration file. Configure the Source pump with the desired settings, Preset Programs & Drug Library 

·         Generate Configuration File

o    Use the Sapphire Configuration Manager to create a Configuration File that will be used to configure other Infusion devices

·         Use File to configure more Pumps

o    Load the file on up to 8 pumps simoultanuosly. Connected devices will be updated with settings, presets and Drug Library

Prerequisites

Before using the Sapphire Configuration Manager, verify that the following hardware and software requirements are met.

 

Hardware Requirements

·         PC: Pentium 4, 1500MHz CPU, 512 RAM (or higher)

·         Screen resolution 1280×1024 (minimum)

·         Communication cable for the Sapphire pump (P/N 05020-110-0213)

o    RS232 connectivity in either of the following forms:   RS232 port in the computer

o      USB to RS232 adaptor + driver (P/N 15077-000-0001)

·         Internet connection (open port TCP 5100 to host name: applicationsserver.qcore.com for communicating with the Q Core Medical server)

Software Requirements

·         OS: Win 7, Win 10

·         .Net framework 4.0

·         SCM software (.msi file from Q Core)

·         All pumps being configured must have the same software version as the source pump.

 

Acquiring the Software

Use the most updated version of the Sapphire Configuration Manager. The most updated version can be found on the Q Core Medical FTP site https://qcore.smartfile.com.

Please note that only trained technicians registered with the company will be cleared to receive the software. The Sapphire Configuration Manager requires communication with the Q Core Medical server.

 

To install the Sapphire Configuration Manager:

1.     Download the setup file SCM Setup (.msi file) from the Q Core Medical FTP site to a directory of your choice.

2.     Double-click the SCM Setup file to start the installation process and click Next.

3.     Review the license agreement details and select the relevant checkbox to accept.

4.     It is possible to create shortcuts to the Sapphire Configuration Tool; select/unselect the relevant checkboxes, as desired.

5.     Click Install.

6.     After the installation has completed, click Finish.

 

Prior to using the Sapphire Configuration Manager:

1.     Configure one pump manually – it will serve as the source pump. Make sure to review all settings, preset programs, and drug library if applicable, and confirm that they are correct. 

2.     Connect the pump to the power supply.

3.     If using the USB-to-RS232 adaptor, verify that the adaptor driver is installed on the computer prior to connecting the pump to the computer.

4.     Verify that the computer is connected to the internet and that the internet connection has an open port TCP 5100 to the following host name: applicationsserver.qcore.com.

 

 

Creating a Configuration File

 

Setup & Login

 

1.     Connect the pump to the power supply.

2.     Turn the pump On. Connect the pump to the computer using the communication cable and the USB-to-RS232 adaptor.

3.     Confirm that the Start-Up Screen is shown on the pump’s display.

4.     Open the Sapphire Configuration Manager by double-clicking the SCM icon.  The SCM login window is displayed. Enter the credentials; then, click Login. The Mode Selection window is displayed

5.     Click Create Configuration File. The Create Configuration File window opens

 

SCM Login Screen

The credentials to the SCM are the same as for all Sapphire PC tools.


Mode Selection Screen

Create a new file by selecting Create Configuration File 

 

Creating a New File

1.     Type in the file name in the File Name field. 

2.     If desired, in the File Description field, type a short description.

3.     Double-click the Port selection tool; then, from the drop-down list, select the suitable COM port.

4.     After a few seconds the Connection field should indicate that the pump is Connected.

5.     Wait until the status changes from Syncing to Ready and the SW Version is displayed. If the Status field states: Power Supply required, verify that
the pump is connected properly to the power supply

6.     Click Create Configuration File

 

Enter Name & Description

 

 

 

 

 

 

 

 

Select COM Port

 

Naming Conventions:

File Name is Mandatory.

File Description is optional and will help selecting the appropriate Configuration File during a future loading process

Pump Connection Status – Busy

If the connection field states Busy, make sure that there are no other applications using this port, or select a different one.

Choosing a port: 

The lowest COM number available, is always assigned to the port that is nearest to the USB connection on the RS 232 splitter. The highest COM number is the farthest.

Create a Configuration File 

Pump Connection Status – Connected

When the SCM has established communication with the Pump, the connection field will display Connected.

Pump Connection Status – Disconnected

If the connection field states that the pump is Disconnected, verify that the pump is connected properly to the computer via the correct COM port.

File Creation Process

 

1.     The Status changes to Creating File, and the progress can be seen in the progress bar.

2.     The pump enters the boot mode and may restart a few times during the process.

3.     After the Configuration File is successfully created, a message appears on the computer screen. At this point the pump can be disconnected.

4.     Close the confirmation message by clicking OK.

 

File Creation Completed 

 

File Content Preview

To view preset programs, and the drug library of the file that you have just created, click View Pump Configuration.

Load File

To load the file, you created on other pumps,
click Load File and proceed to the next section.

File creation Process

After the process begins it cannot be canceled; all buttons in the program and on the pump become disabled, and the pump screen displays the message “Connected to Sapphire Configuration Manager”.

File Content Preview

 

1.     Verify that the information presented on the preview file is accurate and reflects the desired settings, preset programs and Drug Library.

2.     Select they’ve read the file preview checkbox at the bottom-right corner

3.     Click Confirm to start the loading process.

 

File Content Preview 

When the Configuration File includes a Drug Library, the confirmation window displays the Preset Program and the Drug Library. Otherwise, the confirmation window displays the Preset Program and the pump’s settings

Loading a Configuration File

 

Login & File Selection

 

1.     Login to the Sapphire Configuration Manager.

2.     From the Mode Selection Screen, select Load Configuration File.

3.     From the Select the configuration file, Select the configuration file you wish to Load 

4.     Click Load Configuration File. The Load Configuration File window is displayed

 

Mode Selection Screen

Select a Configuration File

Station Setup 

 

1.     From the Load Configuration File Page, Press Setup Stations to enter the Stations Setup menu.

2.     In the Station Setup window, choose a free COM for each station needed; then, click OK to confirm the selection.

Station Setup 

How to work with the Port selection tool

Loading a Configuration File on Pump 

 

1.     Connect 1 to 8 pumps, and confirm that the Start-Up Screen is shown on the pump’s display

2.     Connect the pumps to a power supply.

3.     Wait until the Status for each pump changes from Syncing to Ready.

4.     At the bottom-right corner of the Load Configuration File window, click Load

5.     Verify that the information displayed on the Confirmation Message is correct; then, press Load to start

6.     The Status changes to Loading in progress, and the progress can be followed in the progress bar for each pump.

7.     Wait for the process to complete; then, at the prompt, click OK.

Load Configuration File

View File Configuration

to view the details of a configuration file, click View File Configuration

Import File

To add a saved configuration file the list of available files, click Import…; then browse to the folder where the file was saved and click Open

Export FIle

To save a configuration file on your computer, select the file, then, click Export… , choose the location where the file will be saved and click Save

Loading Process

DO NOT DISCONNECT THE PUMPS DURING BOOT MODE

Do not disconnect pumps during the boot mode.

If the pump is disconnected before the loading process of a configuration
file is completed, the SCM automatically shuts down. In this case the
SCM must be re-opened and the loading process repeated

Loading Status Options

Loading a file with a Drug Library

When loading a configuration file with a Drug Library, a confirmation message is prompted on the pump’s screen screen during the loading process.

he attention message should NOT be confirmed during the SCM file loading process.

Loading Complete

After Loading is completed, the Status field is updated according to the

loading results:

Success

Loading Failure

Pump SW not compatible

Pump type is not compatible

Pump type is not compatible

 

After the SCM file loading is completed.

 To install the new Drug Library press YES or No to avoid. 

Success

Make sure to disconnect all completed pumps. For stations where the loading failed, the status appears with a red information icon. Clicking the red icon displays the details of the failure.

Loading Failure

In any case of a loading failure, the pump will not be operable until loading is completed.

A pump with loading failure prompts the following error: “Version error Code: 7 Please contact an authorized Technician”

 

Repeat the loading process. After the process is completed, the error is removed, and the status changes to SUCCESS

Pump type is not compatible

Pump type (Multitherapy or Epidural) must match the configuration file pump type. Please select a compatible pump type.

Pump language is not compatible

Pump language must match the configuration file pump type Make sure that the SW version supports the language of the configuration file. The supported languages can be found in the regional settings

Pump SW not compatible

Pump SW version must match the configuration file SW version.

For additional troubleshooting information, please review the SCM troubleshooting page or contact us and let us know how we can assist you  

SCM Trouble Shooting 

Error Message

Description

Solution

Failed to connect to the server.

Username and password were entered, yet the application couldn’t connect to the Q Core server.

Check the following:

·         The PC is connected to the internet.

·         The firewall allows communication to outer servers.

·         Consult your IT department regarding security instructions in your facility before changing the firewall settings.

·          If the error message keeps appearing, contact service@eitangroup.com or contact your local agent distributor.

Connection with the pump has lost (no samples in 4 seconds)

Communication cable is either not properly connected or faulty.

Verify that the communication cable is properly attached to the pump and the PC.


• Restart the process.
• If problem persists,
replace communication
cable.

The Sapphire Configuration Manager version you are using is out of date.

The SCM version installed on your PC is not the most up to date version

The most recent version of the Sapphire Configuration Manager is available for download from Q Core’s FTP site at 

https://qcore.smartfile.com.

File name required

The file name field is empty.

Make sure that the file name was typed into the appropriate field.

File name supports uppercase/lowercase letters, numbers, underscores, and spaces only

A character not supported by the SCM was used in the file name.

Update the file name to include uppercase/lowercase letters, numbers, underscores and/or spaces only.

Corrupt File

Configuration file is corrupted.

Create a new Configuration File with the source pump or select an alternate file.

Loading failed

Failed to load configuration file to all connected pumps.

• Repeat the loading process.
• If loading failed after repeating the process, please contact service@eitangroup.com or contact your local agent/ distributor.

SCM Creating File Error Messages

Status

Error Message / Cause

Solution

File Failed

Pump SN XXXX-XXXX


Pump disconnected during file creating process Create Configuration

 

File again and make sure the pump is connected throughout the process

·         Confirm that the communication cable is properly attached to the pump, and that the computer or RS-232.

·         Replace any faulty equipment.

·         Re-create the Configuration File, and make sure that the pump is connected throughout the process.

 

Pump SN XXXX-XXXX

 

Pump disconnected from the power supply during file creating process. Create Configuration File again and make sure the pump is connected to a power supply throughout the process.

·         Confirm that the pump is properly attached to a power supply.

·         Re-create the Configuration File, and make sure that the pump is connected to a power supply throughout the process

Configuration File failed Retry Create Configuration File

Re-create the Configuration File.

Configuration File failed Pump “SN XXXX-XXXX” has a new Drug Library that is pending upload. 

 

Upload the Drug Library on the pump and repeat the Configuration File Creating process

Upload the Drug Library on source pump by pressing Yes at the following prompt: 

A more recent drug library is available. Upload now?

Pump SW not compatible

The pump software version is not supported by the SCM. For further information, contact your
local representative, or Eitan Group at service@etiangroup.com

The Sapphire Configuration
Manager only supports
Sapphire Multi Therapy and Epidural Pumps running
Rev 15.00.0, 13.22.3, 13.22.1

Update pump software to use the SCM Tool. 

SCM Loading File Error Messages

Status

Error Message / Cause

Solution

Loading Failure

Station X, Pump SN X

 

Pump disconnected during loading process. Repeat the loading process and make sure the pump is connected
until loading is completed Pump will not be operable until loading is completed.

Confirm that the communication cable is properly attached to the pump, and to the computer via RS-232.

Replace any faulty
equipment.

Repeat the loading process and make sure the pump is connected until loading is completed.

Station X, Pump SN X


Pump disconnected from the power supply during loading process.

Repeat the loading process and make sure pump is connected to a power supply until loading is completed.


Pump will not be operable until loading is completed.

Confirm that the pump is properly attached to a power supply. ‘

 

Repeat the loading process and make sure the pump is connected to a power supply until loading is completed.

Station X, Pump SN X

 

Loading failed


Repeat loading process

 

Pump will not be operable until loading is completed.

Repeat loading process.

Station X, Pump SN X


Pump disconnected during loading process.


Repeat the loading process and make sure the pump is connected until loading is completed.

Do not use the pump until loading is completed.

Confirm that the communication cable is properly attached to the
pump, and to the computer via RS-232. 

Replace any faulty
equipment

Pump SW not compatible

Station X, Pump SN X

 

Pump SW version must match the configuration file SW version

Pump SW version must match the Version described in the Configuration File. Using Pump Loader software, update all pumps to the same software version as that of the source pump.

 

SCM General Issues

Could not log in with username and password

Make sure to enter the correct username you were given. Credetnials are cases sensitive.

To retrieve the username or to acquire a new one, contact service@eitangroup.com or contact your local agent/distributor

Loading failed

Restart the loading process. If unsuccessful, contact us here or send us an email at support@eitangroup.com

After loading the configuration file to the pump, the pump prompts the following error: Version error Code: 7 Please contact an authorized Technician

Repeat the loading process. After it is completed, the error is removed and the pump returns to be operable.

The cable is connected and a COM port is selected, but the pump does not appear in the list.

There may be a delay, please wait until the pump appears in the list.

Failed to create configuration

Try to create the configuration file again. If unsuccessful, contact us here or send us an email at support@eitangroup.com

Cannot connect to COM when setting up stations

Verify that the COM port is configured for a different station or that it is used by another application

The SCM automatically shuts down (pump disconnected during load process)

Re-open the SCM and re-load the configuration file.