PC Tools Update
New PC Tools Instructions
Download PC Tools
Activating your new Service Account
- for existing users - skip to step 3
1. Check your email folders
no-reply@eitanmedical.com with the subject “Welcome to Eitan Medical”.
2. Click the “Activate Account” button
3. Go to login.eitanmedical.com to sign in.
4. Click on the icon of the desired PC Tool to download it.
5. After installing, open the PC tool application from your desktop.
Upgrading to Rev 16.50
SW Packages are now available on the Pump Loader with a new design
2. Login to the Pump Loader
3. Click Load
4. Choose SW version 16.50 from the list
5. Wait for the Pump Loader status
FAQS
I never received an activation email. What do I do?
Check your spam/junk folders for the email. If not found, go to eitanmedical.com and type in your email address. You will then be prompted with the option to resend the activation email.
I do not see the correct PC Tools listed on the Eitan Medical Login Page. What can I do?
At the top of the Eitan Medical Login page after logging in, you can request additional access. Once requested, you will receive a response from one of the Eitan Medical representatives within 1-2 business days.
I am getting an error message when trying to download the new PC Tools. What do I do?
Confirm that the old PC Tools have been uninstalled. This can be done by going to Control Panel\Programs\Programs and Features and clicking uninstall on the Qcore applications.
I am receiving a connection error, what do I do?
Please contact your IT department to open port 443 and allow connection to hostnames pcti.eitanmedical.com, or *.eitanmedical.com